Application Support Analyst I

Department: IT Applications 

Reports To: IT Applications Manager 

Job Description Summary: The Applications Support Analyst I provides support for various applications/services and the systems/networks/hardware they run on. 

Major Duties & Responsibilities: 

 Proactively provides support and analysis on system stability, availability, performance and reliability. 

 Requires knowledge and understanding in any core functionality of the Applications/Systems we support (Postpaid, Prepaid, Message Processing, Mediation, Provisioning, Billing, Web Applications, Middleware, Retail activation Systems, Payment Processing, etc.). 

 Ability to understand, prioritizes, and resolves multiple complex and critical issues. 

 Protect and insure the stability of the operational systems, as well as maintain the integrity of the data they contain. 

 Assist in determining the impact of operational issues, and provide input towards their resolution. 

 Assess feasibility and assist in implementation of any project required by the business. 

 Available to provide 24 X7 support as required including on call and weekends. 

Additional Duties & Responsibilities: 

 Provide guidance and support to the business for applications/services we support and maintain. 

Key Competencies: 

 1-5 years System understanding OR Support experience 

 Good communication skills, written and verbal 

 Problem solving skills 

Computer Software/Hardware Skills: 

Basic computer skills (Outlook, Word, Excel and other such programs), experience working in and supporting systems and applications, system monitoring (such as alarm, space and memory monitoring), Operating System knowledge (such as Linux, Unix, Windows), Database knowledge (such as SQL), systems and scripting language (such as Java, HTML, XML). 

Specific Requirements/Qualifications: 

 1-5 years System understanding OR Support experience 

Education Requirements: 

 High School Diploma (Associate Degree or Bachelor’s Degree preferred) 

Physical Requirements: 

 Lifting up to 25 Pounds