Field Tech Engineer I

The Field Tech Engineer I is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and there for this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

  • Maintain and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner
  • Install and maintain cell site equipment to company standards
  • Assist in disaster recovery efforts of the network
  • Call test new installation from each TRX per sector
  • Responds to cell site alarms and dispatches for assigned or on call sites for troubleshooting and network restoral activities
  • On-call reporting responsibilities as scheduled by the Field Operations Manager of Lead Field Tech Engineer
  • Resolution of customer complaints as they apply to technical issues
  • Work effectively and efficiently with equipment vendors
  • Maintenance of inventories related to switch/cell site equipment
  • Reporting responsibilities as outlined by the Field Operations Manager or Lead Field Tech Engineer
  • Keep records up to date using trouble ticket and preventive maintenance systems
  • Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
  • Respond to power outages and hook up portable generators to keep up network reliability
  • Other duties as required or assigned

Education/Experience:

One year electronics degree or electronics certification from an accredited school or military equivalent or related field experience.

Qualifications/Skills:

  • Computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
  • Understanding of Radio Frequency concepts
  • Above average understanding of telecommunications systems
  • Use of electronic test equipment for cellular communications (i.e. Multi-meter)

Preferred Competencies or Proficiencies:

  • Proficient in using lap top and operating Microsoft programs
  • Strong communication and organizational skills required
  • Basic understanding of DC power system installation and troubleshooting
  • Basic understanding of fiber optics
  • Basic understanding of I.P. protocol.
  • Basic understanding of microwave and data backhaul
  • Cellular tower climbing is a plus but is not required

Work Schedule/Hours:

  • Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
  • May attend meetings, which could involve some overtime nights and/or holidays
  • Must be able to work an on-call schedule


Work Environment/Conditions: 

Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions some of the time. Employee will work in high, precarious places some of the time. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Working outdoors, exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

The above declarations are not intended to be an “All-Inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.