The Field Tech Engineer II employee is responsible for the proper operation of a large group of Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. This activity requires ability to troubleshoot site problems using specifications, drawings, plans, schematics, manuals, and tech support help lines. Position requires working alone and unsupervised and therefore this individual must be selfmotivated/disciplined.
Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. Field Tech Engineer II must have a thorough understanding of the operation of CellularOne cell site equipment and be able to coordinate efforts with other members of the field team. This position requires installation responsibilities related to the site equipment. A clean driving record and a valid driver’s license are required and must be maintained. This position requires actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:
- Maintain and upgrade cell site, microwave, DC power systems, and all other assigned equipment in an efficient and timely manner
- Install and maintain cell site equipment to company standards
- Upgrade and expansion of existing systems
- Assist in disaster recovery efforts of the network
- Performance of drive tests at cell sites
- Call test new installation from each TRX per sector
- Responds to cell site alarms and dispatches for assigned or on call sites for troubleshooting and network restoral activities
- Investigate and report back to engineering any interference issues on the network
- On-call reporting responsibilities as scheduled by the Field Operations Manager of Lead Field Tech Engineer
- Resolution of customer complaints as they apply to technical issues
- Work effectively and efficiently with equipment vendors
- Maintenance of inventories related to switch/cell site equipment
- Reporting responsibilities as outlined by the Field Operations Manager or Lead Field Tech Engineer
- Keep records up to date using trouble ticket and preventive maintenance systems
- Ability to lead technical project involving larger team
- Ability to provide instruction and training (mentor) others on cell site equipment, maintenance procedures, and processes
- Respond to power outages and hook up portable generators to keep up network reliability
- Other duties as required or assigned
Education/Experience:
Two to four electronics degree or electronics certification from an accredited school or military equivalent or verifiable experience with a wireless carrier
Qualifications:
- Two years Verifiable experience with wireless carrier
- Computer and software knowledge (i.e. Microsoft Office Suite, Email, ect)
- Certification in Cellular Base Station (BTS) Equipment
- High level of understanding of telecommunications systems
- Use of electronic test equipment for cellular communications (i.e. Multi-meter, T-1 test equipment, wave guide test equipment)
- Above average understanding of microwave systems, troubleshooting
- Strong communication and organizational skills required
- Above average understanding of DC power system installation and troubleshooting
- Understanding of fiber optics
- Understanding of microwave and data backhaul
Preferred:
- Cellular tower climbing is a plus but is not required
Work Schedule/Hours:
- Job requires flexible work schedule outside the normal Monday through Friday work week, including before and after-hours, weekends and holidays.
- May attend meetings, which could involve some overtime nights and/or holidays
- Must be able to work an on-call schedule
Work Environment/Conditions:
Safety-Sensitive position. Candidate must maintain the ability to work in a constant state of alertness and in a safe manner. Employee will be working outside in wet humid and extreme cold and/or extreme hot conditions some of the time. Employee will work in high, precarious places some of the time. Position requires reaching with hands and arms, climbing or balance and kneeling, stooping, crouching, and crawling. Outdoors exposed to changing weather conditions (rain, snow, wind, etc.). Employee is required to lifting up to 100 pounds. Lifting or carrying about 20% of the time. Some of the work day will be in improperly illuminated or awkward and confining spaces. Job requires moderate physical activity somewhat strenuous of a primarily product/technical nature. Job requires manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects
and materials. Job requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.
