Retail Sales Representative - Tuba City

Department:  Commercial Sales

Reports To:  Retail Sales Senior Store Supervisor

Job Description Summary:  The Retail Sales Representative main objectives is to sell all products offered by Cellular One so that the targets will be achieved by the company and to foster customer loyalty through high-quality interactions at each step with the goal of increasing customer satisfaction. The Retail Sales Representative assists the Store Supervisor to ensure that all the merchandise is current, clean and saleable, by making regular inspections.  The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale.  A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required.  As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:

Major Duties & Responsibilities:

  • Meet and/or exceed monthly company sales targets and net subscriber targets
  • Provide high quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints with the goal of increasing customer satisfaction and retention
  • Adhere to the following six steps of the sale, 1. Meet and Greet, 2. Build Rapport, 3. Fact Find, 4. Presentation/Demonstration, 5. Close, 6. Follow Up
  • Complete Walk out Working on all handset and sim leaving the store location
  • Acquire expertise on all handsets, tablets and phone accessories
  • Acquire expertise on all products and services
  • Assist the Store Supervisor with assigned duties
  • Engage in inventory, cleaning of store location and ordering of supplies
  • Contribute in team meetings to develop methods to increase sales, expand markets and promote business
  • Participate in team development to enhance team spirit
  • Ensure correct daily cash balancing and deposit of assigned drawer
  • Adhere to assigned work schedule, while being conscious of overtime, this includes clocking in and out via our time keeping system
  • Fully complete all Cellular One customer sales contracts, with accurate contact information
  • Adheres to all company policies, procedures and business ethics codes

Additional Duties & Responsibilities:

  •  Attend annual sales training, if offered
  • Complete Mindflash as required with 100% pass rate in a timely manner
  • Assist in preparation of Loomis pickup each week
  • Complete store activation sheet and make sure that all data is correct for accurate commission payout
  • Review and work all open follow ups
  • Offsite events for FreedomFone and/or Free4Life accounts
  • Assist in preparing inventory returns and transfers
  • Report inventory discrepancies to direct supervisor
  • Adhere to cash handling policy
  • Identify current and future trends  that appeal to consumers
  • Ensure merchandise is clean and ready to be displayed
  • Monitor local competitors
  • Provide feedback on ways to enhance business operations
  • Key Competencies:
  • Quality sales skills
  • Quality customer service skills
  • Handling of customer issues
  • Time management skills
  • Decision making skills
  • Written & Verbal communication skills

Computer Software/Hardware Skills:

MS Office:  MS Outlook (basic)

Specific Requirements/Qualifications:

  • Previous retail sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.

Education Requirements:

  • High School or Equivalency Diploma.

Physical Requirements:

  • Lifting up to 30 Pounds

Level I Requirements:

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma.  Basic Competency with Microsoft Office Outlook. Level 1 has a minimum of 6 months or more previous customer service or sales experience

Level II Requirements:

Excellent interpersonal and verbal/written communication skills. High School or Equivalency Diploma.  Basic Competency with Microsoft Office Outlook. Level 2 has 2 year or more previous retail sales experience