Reports To: Sunstate Technology Group Service Manager
Job Description Summary: The System Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of business systems, coordinating complex projects, and implementing solutions. The System Administrator works alongside the sales, service and project teams to ensure business system support defined processes and standard operating procedures. The System Administrator will perform business system testing, result verification and validation methods. As with all positions at the Systems Administrator must exhibit actions and behaviors that promote a positive, supportive working environment!
Major Duties & Responsibilities:
Performing business system parameter updates in support of processes and standard operating procedures
Analyze business system parameters settings to ensure operational reporting and metric calculations are accurate
Align business system parameters with operational business metrics to ensure reporting is accurate
Planning and coordination of updates to business systems and devising ways to streamline processes
Responsible for change management and ensures communication is completed for business system updates
Responsible for service to system and service to vendor auditing
Coordinate and support necessary steps to make corrections as a result of audit reporting
Liaising with users to track additional requirements and features
Ensure system updates support sales quoting and proposal process
Maintain and create operational business reports as requested
Coordinate and support the NOC with line range testing prior to launching new line range.
Coordinate port requests and assist with resolution of reported service issues on VoIP, LRN and porting
Systems Administrator
Key Competencies:
Ability to work and develop aggressive timelines with limited supervision and direction
Resourcefulness, attention to detail and problem-solving aptitude
Strong organizational and analytical skills
Ability to work effectively both independently and as part of a team
Competency in Microsoft applications including Word, Excel, Project and Outlook
Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review
Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
Maintains a good attitude and reduces stress in stressful situations
Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
Self-motivated with the ability to work in a fast moving and fluid environment
Specific Requirements/Qualifications:
Experience with databases, networks (LAN, WAN) and patch management
Ability to create scripts in Python, Perl or other language
Resourcefulness and problem-solving aptitude
Excellent communication skills
BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
Minimum 5 years proven and demonstrable Porting experience.
Understanding of Sunstate Business Systems.
