Systems Administrator

Reports To: Sunstate Technology Group Service Manager 

Job Description Summary: The System Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of business systems, coordinating complex projects, and implementing solutions. The System Administrator works alongside the sales, service and project teams to ensure business system support defined processes and standard operating procedures. The System Administrator will perform business system testing, result verification and validation methods. As with all positions at the Systems Administrator must exhibit actions and behaviors that promote a positive, supportive working environment! 

Major Duties & Responsibilities: 

 Performing business system parameter updates in support of processes and standard operating procedures 

 Analyze business system parameters settings to ensure operational reporting and metric calculations are accurate 

 Align business system parameters with operational business metrics to ensure reporting is accurate 

 Planning and coordination of updates to business systems and devising ways to streamline processes 

 Responsible for change management and ensures communication is completed for business system updates 

 Responsible for service to system and service to vendor auditing 

 Coordinate and support necessary steps to make corrections as a result of audit reporting 

 Liaising with users to track additional requirements and features 

 Ensure system updates support sales quoting and proposal process 

 Maintain and create operational business reports as requested 

 Coordinate and support the NOC with line range testing prior to launching new line range. 

 Coordinate port requests and assist with resolution of reported service issues on VoIP, LRN and porting 

Systems Administrator 

Key Competencies: 

 Ability to work and develop aggressive timelines with limited supervision and direction 

 Resourcefulness, attention to detail and problem-solving aptitude 

 Strong organizational and analytical skills 

 Ability to work effectively both independently and as part of a team 

 Competency in Microsoft applications including Word, Excel, Project and Outlook 

 Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate 

 Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review 

 Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values 

 Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit 

 Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives 

 Maintains a good attitude and reduces stress in stressful situations 

 Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders 

 Self-motivated with the ability to work in a fast moving and fluid environment 

Specific Requirements/Qualifications: 

 Experience with databases, networks (LAN, WAN) and patch management 

 Ability to create scripts in Python, Perl or other language 

 Resourcefulness and problem-solving aptitude 

 Excellent communication skills 

 BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus 

 Minimum 5 years proven and demonstrable Porting experience. 

 Understanding of Sunstate Business Systems.