If you or a loved one needs help due to domestic violence or abuse, you have rights concerning your mobile service. Under federal law, survivors of domestic violence, human trafficking, or other related crimes and violence can separate their mobile line from their abusers.
We’ll handle your line separation request in a secure and confidential manner.
You’ll need to provide basic information about your situation and the phone numbers involved, along with supporting documentation from a court, law enforcement agency, health care provider, or social worker.
The Safe Connections Act (“SCA”) helps ensure that survivors of domestic violence, human trafficking, and other related crimes and abuse can separate their mobile phone line(s) from a service contract shared with an abuser. Under the SCA rules, a “survivor” is an individual who is at least 18 years old against whom a covered act (i.e., domestic violence, dating violence, sexual assault, stalking, sex trafficking, and other similar acts as has been committed or allegedly committed); or someone who cares for another individual against whom a covered act has been committed or allegedly committed. An abuser is an individual who has committed or allegedly committed a covered act against a survivor or an individual in the care of a survivor who seeks relief pursuant to SCA. Completion of this form indicates that a survivor is seeking relief pursuant to section 345 of the Communications Act and related rules of the Federal Communications Commission (“FCC”). Cellular One can only process valid line separation requests and is therefore required to obtain certain information, including documentation that verifies that an “abuser” has committed or allegedly committed a covered act against the survivor or an individual in the survivor’s care. Cellular One will treat the information provided on this form and any other information related to this line separation request as confidential. Accordingly, Cellular One will only disclose or permit access to information related to this line separation request: pursuant to a valid court order; to the survivor submitting the line separation request; to anyone that the survivor specifically designates; to those third parties necessary to effectuate the request (i.e., vendors, contractors, and agents); or, to the extent necessary, to the FCC or the Universal Service Administrative Company for processing of emergency communications support through the Lifeline program. Beginning on the date on which Cellular One transfers billing responsibilities for and use of phone number(s) to a survivor following pursuant to this line separation request, the survivor will assume financial responsibility, including for monthly service costs, for the transferred telephone number(s), unless ordered otherwise by a court. On that day, the survivor will not assume financial responsibility for any mobile device(s) associated with the separated line(s), unless you purchased the mobile device(s); affirmatively elect to maintain possession of the mobile device(s); or unless otherwise ordered by a court.
FreedomFone (Standard Lifeline): 5GB of 3G data, unlimited Nationwide talk & text, free smartphone annually (Qualifying benefits & residency required).
Free4Life (Tribal Lifeline): Free for qualifying Tribal customers, 5GB of LTE data, unlimited Nationwide Talk & Text, unlimited Facebook, free smartphone annually (Residency on qualifying Tribal lands required).
Naked Mobile (Prepaid): 30-day plans with Nationwide Unlimited Talk & Text, shareable LTE data plans, and unlimited 2G data.
The federal Lifeline Program is a source of support for emergency communications for qualifying survivors.
If you are experiencing financial hardship, you may qualify for discounted service and receive a discount of $9.25 per month (or $34.25 if you live on Tribal lands).
Please ask our customer service team at 1-800-730-2351 or visit www.lifelinesupport.org to learn more about Lifeline.
If you wish to separate your line from an abuser, contact Customer Service by phone at 1-800-730-2351 or complete a line separation request form by clicking on the link below.
Under the Safe Connections Act, survivors of domestic abuse and other related crimes, abuse or violence have the right to separate from their abusers without losing independent access to their mobile service plan. You can separate your line without incurring penalties or fees, and without certain other requirements and limitations.
Mon – Fri: 6:00am – 7:00pm MST
Sat: 8:00am – 5:00pm MST
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To make a payment, please call our Customer Care team at 1-800-730-2351.
To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.