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Many services issues can be fixed by turning your phone off and on again to reset the system. If you still have trouble, please fill out the form below:

Customer Name*
Cellular One Number*
Additional/Alternate Phone Number
Customer Email*
Handset Make and Model (i.e. Samsung Note 10, Blu C5L)*
My Issue is with*
Briefly Explain Nature of Issue (then complete fields below with more specifics)*
Specific Issue
Date of Issue*
MM slash DD slash YYYY
Time of Issue*

: Hours

Minutes

AM/PM
Network at time of issue?
- Home (Cellular One)
- Roaming (Specify)
Roaming Carrier (If Known)
Issue is with Calls/Text/Pictures when...
- Incoming
- Outgoing
- Both Incoming and Outgoing
Phone number of other party for calls/text/pictures*
Data Issue
- Slow/Times-Out
- No Data at all
- Other (use box below with specifics on data issue)
Other Data Issue (specifics)
Voicemail Issues
- Can't Access
- Caller can't leave message
- Cannot retrieve
- Password reset
Other Voicemail Issue (specifics)

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