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Manage Your Mobile Line Safely

If you or a loved one needs help due to domestic violence or abuse, you have rights concerning your mobile service.  Under federal law, survivors of domestic violence, human trafficking, or other related crimes and violence can separate their mobile line from their abusers. 

We’ll handle your line separation request in a secure and confidential manner.  

You’ll need to provide basic information about your situation and the phone numbers involved, along with supporting documentation from a court, law enforcement agency, health care provider, or social worker.

We offer a variety of plans to fit your needs.

FreedomFone (Standard Lifeline): 5GB of 3G data, unlimited Nationwide talk & text, free smartphone annually (Qualifying benefits & residency required).

Free4Life (Tribal Lifeline): Free for qualifying Tribal customers, 5GB of LTE data, unlimited Nationwide Talk & Text, unlimited Facebook, free smartphone annually (Residency on qualifying Tribal lands required). 

Naked Mobile (Prepaid): 30-day plans with Nationwide Unlimited Talk & Text, shareable LTE data plans, and unlimited 2G data.

DID YOU KNOW?

The federal Lifeline Program is a source of support for emergency communications for qualifying survivors.  

If you are experiencing financial hardship, you may qualify for discounted service and receive a discount of $9.25 per month (or $34.25 if you live on Tribal lands). 

Please ask our customer service team at 1-800-730-2351 or visit www.lifelinesupport.org to learn more about Lifeline.

If you wish to separate your line from an abuser, contact Customer Service by phone at 1-800-730-2351 or complete a line separation request form by clicking on the link below.

Under the Safe Connections Act, survivors of domestic abuse and other related crimes, abuse or violence have the right to separate from their abusers without losing independent access to their mobile service plan.  You can separate your line without incurring penalties or fees, and without certain other requirements and limitations. 

Our plans just got better!

 To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.