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FEATURED
FREE4Life
FreedomFone Plan
FREE4Life
FreedomFone Plan
View all Plans →
PLAN DEALS
AirMax Home Internet
Contract Plans
FlexFone Data Devices
AirMax Home Internet
Contract Plans
FlexFone Data Devices
On Government Assistance? Get more FREE shareable data!
More details →
Business
E-Rate Dedicated Internet – Arizona
E-Rate Dedicated Internet – New Mexico
Enterprise Dedicated Internet
Enterprise Dedicated Internet/Data Transport
My Cellular One
Welcome
About
Careers
FAQs
Network Coverage Area
Newsroom
Recharge Prepaid
Support
View & Pay Bill
Guest / One-Time Payment
Legal
#LoyaltyLove Social Media Giveaway Official Rules
988 Suicide Prevention
Bill Shock
Cellular One Refund Request
Fair Use Policy
FCC Net Neutrality
HAC
Handset Protection
Internet Acceptable Use Policy
Open Internet Policy
Privacy Policy
Return Policy
Social Media Giveaway Rules
Sponsorships
Sunstate Terms and Conditions
Terms of Use
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Trouble Ticket
Many services issues can be fixed by turning your phone off and on again to reset the system. If you still have trouble, please fill out the form below:
Customer Name
*
Cellular One Number
*
Additional/Alternate Phone Number
Customer Email
*
Handset Make and Model (i.e. Samsung Note 10, Blu C5L)
*
My Issue is with
*
Calls
Text
Pictures
Data
Voicemail
Other/Please Specify
Briefly Explain Nature of Issue (then complete fields below with more specifics)
*
0 of 500 max characters
Specific Issue
0 of 200 max characters
Date of Issue
*
MM slash DD slash YYYY
Time of Issue
*
:
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Minutes
AM
PM
AM/PM
Network at time of issue?
Home (Cellular One)
Roaming (Specify)
Roaming Carrier (If Known)
Issue is with Calls/Text/Pictures when...
Incoming
Outgoing
Both Incoming and Outgoing
Phone number of other party for calls/text/pictures
*
Data Issue
Slow/Times-Out
No Data at all
Other (use box below with specifics on data issue)
Other Data Issue (specifics)
Voicemail Issues
Can't Access
Caller can't leave message
Cannot retrieve
Password reset
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