Trouble Ticket

Keep Your Lifeline Service Active

To stay enrolled in the Lifeline program, you need to use your phone at least once every 30 days. This can be as simple as making a call, sending a text, or using mobile data (cellular data — not Wi-Fi).

If your line goes unused for 30 days, you’ll receive a notice. If there is still no activity within 15 days after that notice, your Lifeline service will be disconnected and you’ll need to re-apply to get it back.

  • 30-Day Usage Requirement:
    Use your phone at least once every 30 days to keep your Lifeline service active.
  • What Counts as Usage?
    Make or receive a call, send a text, or use cellular data (not connected to Wi-Fi).
  • What Happens If There’s No Activity
    If your line goes unused for 30 days, you’ll receive a notice. If there’s still no activity within 15 days after that notice, your service will be disconnected.
  • Re-Application Required
    If your service is disconnected for non-usage, you’ll need to re-apply to re-enroll in Lifeline.
  • One Per Household
    Only one Lifeline benefit is allowed per household.
  • Annual Recertification
    You must confirm your eligibility each year (or when requested) to remain enrolled.
  • Keep Your Information Updated
    Notify your provider within 30 days if your address changes or if you no longer qualify.

Why These Rules Matter

The Lifeline program is designed to make sure free or discounted phone service stays available for people who truly rely on it. Federal guidelines from the FCC and USAC help ensure the benefit is used for active communication and reaches those who need it most.

We're updating our Payment Portal!

We apologize for the inconvenience. This site is under construction.

To make a payment, please call our Customer Care team at 1-800-730-2351.

Our plans just got better!

 To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.