Protect Your Lifeline

You may see companies in your community offering a “free phone” or “free tablet.” Before you sign up, it’s important to understand what that really means.

When you accept service from another Lifeline provider, your Lifeline benefit is transferred away from Cellular One.

This will automatically disconnect your Cellular One service.

If that provider does not offer the same coverage in your area, or does not have local stores or support, you could be left without reliable service—and without anyone nearby to help.

Cellular One proudly serves communities both in-store and in the field. While we attend community events to reach more customers, we also have 10 local stores with trained agents ready to assist you when you need help.

Before sharing your personal information with a pop-up vendor or door-to-door representative, take a moment to ask:

  • Do I recognize this company?
  • Will they have coverage where I live?
  • Where can I go if I need help?

 

If you’re unsure, it’s always okay to say no and check with a trusted provider first.

We’ve been serving your community since 1994, and we’re here to keep you connected—reliably and safely.

Before you switch… think about this.

A “free phone” today could cost you reliable service tomorrow.

Keep Your Lifeline Service Active

To stay enrolled in the Lifeline program, you need to use your phone at least once every 30 days. This can be as simple as making a call, sending a text, or using mobile data (cellular data — not Wi-Fi).

If your line goes unused for 30 days, you’ll receive a notice. If there is still no activity within 15 days after that notice, your Lifeline service will be disconnected and you’ll need to re-apply to get it back.

Why These Rules Matter

The Lifeline program is designed to make sure free or discounted phone service stays available for people who truly rely on it. Federal guidelines from the FCC and USAC help ensure the benefit is used for active communication and reaches those who need it most.

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