Every year, customers using the Lifeline benefit must recertify to keep their service active. The good news: many customers are automatically recertified and can simply visit a Cellular One store to pick up their annual FREE smartphone.
Important: Everyone’s recertification day is different (usually February–August). Wait for your text message from us, then take the action listed in your text. We’re here to help.
There are 3 pathways to recertification. Your text message will tell you which one applies to you:
If you are automatically recertified through USAC, you’re all set.
Next step: Visit your local Cellular One store and pick up your annual FREE smartphone.
If something changed, you may need to verify information by phone.
Call: 1-855-359-4299
Have ready: Your Personal ID from your letter
After verification: Visit a store to pick up your annual FREE smartphone.
Some customers must resubmit paperwork to continue qualifying for Lifeline benefits.
Next step: Bring your qualifying documents to a Cellular One store — our team will help you complete the process.
Once recertified: You can receive your annual FREE smartphone.
We will text customers when action is needed. Your message may look like one of these:
Tip: If you haven’t received a text yet, your recertification date may be later in the year.
If your text says to come into the store, our team can help you:
Reminder: Recertification is required to keep your Lifeline benefit. If recertification isn’t completed by the deadline, Lifeline service may be disconnected.
We apologize for the inconvenience. This site is under construction.
To make a payment, please call our Customer Care team at 1-800-730-2351.
To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.