Lifeline Recertification: Keep Your Lifeline Cell Phone Service Active
Every year, customers using the Lifeline benefit must recertify to keep their service active.
The good news: many customers are automatically recertified and can simply visit a Cellular One store
to pick up their annual FREE smartphone.
Important: Everyone’s recertification day is different (usually February–August).
Wait for your text message from us, then take the action listed in your text. We’re here to help.
How Recertification Works
There are 3 pathways to recertification. Your text message will tell you which one applies to you:
1) Auto Recertified (Most common)
If you are automatically recertified through USAC, you’re all set.
Next step: Visit your local Cellular One store and pick up your annual FREE smartphone.
2) Quick Phone Verification Required
If something changed, you may need to verify information by phone.
Call: 1-855-359-4299
Have ready: Your Personal ID from your letter
After verification: Visit a store to pick up your annual FREE smartphone.
3) Documents Required (We can help in store)
Some customers must resubmit paperwork to continue qualifying for Lifeline benefits.
Next step: Bring your qualifying documents to a Cellular One store — our team will help you complete the process.
Once recertified: You can receive your annual FREE smartphone.
Watch for Your Text Message
We will text customers when action is needed. Your message may look like one of these:
- Auto Recertified: “Congrats! Your Lifeline is now recertified! Come to your local Cellular One store today and pick up your FREE handset.”
- Call Required: “Oh no! This benefit is about to be disconnected! Call 1-855-359-4299 TODAY and have your personal ID from your letter ready and save this Lifeline service!”
- Docs Required: “Do not LOSE your Lifeline service! It will be disconnected if you don’t recertify ASAP. Bring your qualifying docs to a store TODAY!”
Tip: If you haven’t received a text yet, your recertification date may be later in the year.
Need Help? We’ve Got You.
If your text says to come into the store, our team can help you:
- Understand which pathway applies to you
- Review your qualifying documents (if needed)
- Get you back on track so your service stays active
Reminder: Recertification is required to keep your Lifeline benefit. If recertification isn’t completed by the deadline,
Lifeline service may be disconnected.
To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.