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Lifeline Recertification: Keep Your Lifeline Cell Phone Service Active

Every year, customers using the Lifeline benefit must recertify to keep their service active.

The good news: many customers are automatically recertified and can simply visit a Cellular One store to pick up their annual FREE smartphone.

Important: Everyone’s recertification date is different (usually February–August). Wait for your text message from us, then take the action listed in your text. We’re here to help.

How Recertification Works

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There are 3 pathways to recertification. Your text message will tell you which one applies to you:

  • Auto Recertified (Most common)
    If you are automatically recertified through USAC, you’re all set.
    Next step: Visit your local Cellular One store and pick up your annual FREE smartphone.

  • Quick Phone Verification Required
    If something changed, you may need to verify information by phone.
    Next step: Call 1-855-359-4299 and have your Personal ID from your letter ready.
    After verification: Visit a store to pick up your annual FREE smartphone.

  • Documents Required (We can help in store)
    Some customers must resubmit paperwork to continue qualifying for Lifeline.
    Next step: Bring your qualifying documents to a Cellular One store — our team will help you complete the process.
    Once recertified: You can receive your annual FREE smartphone.

Watch for Your Text Message

We will text customers when action is needed. Your message may look like one of these:

  • Auto Recertified: “Congrats! Your Lifeline is now recertified! Come to your local Cellular One store today and pick up your FREE handset.”
  • Call Required: “Oh no! This benefit is about to be disconnected! Call 1-855-359-4299 TODAY and have your personal

    ID from your letter ready and save this Lifeline service!”

  • Docs Required: “Do not LOSE your Lifeline service! It will be disconnected if you don’t recertify ASAP. Bring your qualifying docs to a store TODAY!”


Tip: If you haven’t received a text yet, your recertification date may be later in the year.

Call 1-855-359-4299 today or...

Find a Store near you

Need Help? We’ve Got You.

If your text says to come into the store, our team can help you:

  • Understand which pathway applies to you
  • Review your qualifying documents (if needed)
  • Get you back on track so your service stays active

Friendly Reminder:

Recertification is required to keep your Lifeline benefit. If recertification isn’t completed by the deadline, Lifeline service may be disconnected.

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