Trouble Ticket

Upgrade Smarter. Trade In Today.

Bring it in, trade up, and save on a brand-new device. No mail-ins, no waiting – just instant credit and a fresh start.

How It Works

Step 1: Bring in Your Device

Visit any Cellular One store with your phone or tablet.

Step 2: Get Your Value

We'll quickly assess your device's condition and determine its trade-in value.

Step 3: Choose Your Upgrade

Apply your credit instantly toward a new phone.

Step 4: Walk Out Connected

No waiting, no mail-ins, no hassle.

Why Trade In with Cellular One

Instant Credit

No waiting for mail-in checks or approvals.

Transparent Valuations

Know your value before you upgrade.

Eco-Friendly

We responsibly recycle or refurbish eligible devices.

Trusted Local Service

Get help from your friendly neighborhood Cellular One team.

What's Eligible for Trade-In?

To qualify for the Cellular One Device Trade-In Program, your device must meet the following requirements:

  • Fully Paid-Off & Owned by You
    Devices must be fully paid-off, with no remaining installment balances or leases, and owned by the customer who is present and wishes to trade in.
  • Not Lost, Stolen, or Blacklisted
    Devices that are reported lost, stolen, or appear on any carrier blacklist are not eligible for trade-in.
  • Good Working Condition
    Devices showing excessive damage or water exposure may be rejected or may qualify for reduced trade-in value.
  • Remove SIM & Memory Cards
    Please remove all SIM and memory cards prior to trading in your device.
  • Factory Reset Required
    Customers are responsible for performing a factory reset on all trade-in devices to remove personal data before the trade-in is processed.

Eligibility and trade-in value are determined in-store after inspection. Cellular One reserves the right to decline trade-ins that do not meet these requirements. Please see all terms and conditions here.

Ready to Trade Up?

Visit your nearest Cellular One store to check your trade-in value and upgrade today.

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