Lifeline Products Cancellation and Return Policy

Please see full terms and conditions at mycellularone.com.  Smith Bagley, Inc. provides the Lifeline federal government benefit program to qualified persons under its Cellular One division with the Free4Life product (for qualified persons who reside on qualified Tribal lands in Arizona, New Mexico and Utah), and FreedomFone to qualified persons who reside off Tribal Lands.  Free4Life and FreedomFone includes a discount covering the cost of activation.  A new subscriber to either Lifeline product who is not completely satisfied with the service or device may return the device and cancel service within 14 days for a full refund (the “Return Period”).  The refund amount shall never exceed the actual amount you paid at time of activation.  The purchase price of your device may have been discounted to facilitate your subscription to the service so only the price paid may be refunded. If you cancel service within the Return Period but do not return the device in like new condition, you will be charged for the amount of the discount you received which will be deducted from any refund that you may be owed.  In order to receive a refund for a returned device:

• The device must be returned in the original box (device, battery, charger, manual and software, etc.) including all accessories that were in the manufacturer’s original packaging. Device IMEI and BOX IMEI must match.

• Device must be in like-new condition with no scratches, dents, cracks, chips and no lock code.  Devices subject to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return.
  
  

This guarantee does not apply to equipment, facilities, telephone sets, instruments, devices or the like provided by another company.  Customers who are eligible for a refund will receive either an account or store credit or a gift card.  See www.mycellularone.com for more details.  Cellular One may refuse to return a Customer’s applicable paid charges where the Customer has previously ordered the same or similar products or services from Cellular One and canceled such same or similar product or service. 

is a no contract 30-day advanced pay product.  You may cancel your Naked Mobile service If you cancel service and return a device you purchased from Naked Mobile at time of activation you will be charged a reasonable restocking fee of $35 as posted on our website.  Device and proof of purchase must be returned to any Naked Mobile location within 14 days of purchase to be eligible for a refund.  However, if you cancel service after 14 day Return Period  you will not be credited for any portion of your advance paid  service fee.  You will still be responsible for any other charges applied to your account.  The purchase price of your device may have been discounted to facilitate your subscription to the service so only the price paid may be refunded. If you cancel service within the return period but do not return the device in like new condition, you will be charged for the amount of the discount you received which will be deducted from any refund that you may be owed. If applicable, the device charge will be refunded only if device is returned in like new condition as described below. If a refund is issued it will be mailed via regular U.S Mail by check within 30 days. Before returning or exchanging any product that has data stored in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.  Naked Mobile and its parent company Smith Bagley, Inc. is not responsible for any personal data you leave on your device.

The requirements for a refund for a device are:

• Original proof of purchase with receipts or invoice. 
• Device and original box must be returned (device, battery, charger, manual and software, etc.) including all accessories that were in the manufacturer’s original packaging. Device IMEI and BOX IMEI must match.
• Device must be in like-new condition with no scratches, dents, cracks, chips and no lock code.  Devices subject to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return.