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Cellular One Retail Service Cancellation and Return Policy

Please see full terms and conditions at   You may cancel your Cellular One retail service within 14 calendar days of purchase (the Return Period) if our cellular service has not met your expectations.  If you cancel service within the Return Period you will receive a full refund.  Activation fees are not refundable. If you cancel service and return a device you purchased from Cellular One at time of activation you will be charged a reasonable restocking fee of $35 as posted on our website.  However, if you cancel service after 14 day Return Period you will be charged an early termination fee equal to your monthly service fee times the number of months remaining on your contract. If you are a month-to-month customer you may cancel your service at any time without a termination fee.  You will still be responsible for any other charges applied to your account. 

If you purchased a device from Cellular One and cancel service within the Return Period the proof of purchase or receipt must be returned to any Cellular One location within 14 days of purchase to be eligible for a refund.  The purchase price of your device may have been discounted to facilitate your subscription to the service so only the price paid may be refunded. If you cancel service within the Return Period but do not return the device in like new condition, you will be charged for the amount of the discount you received which will be deducted from any refund that you may be owed. If applicable, the device charge will be refunded only if device is returned in like new condition more fully described below. Customers who are eligible for a refund will receive either an account or store credit or a gift card.  See for more details.  Before returning any device that has data stored in its memory, please transfer all files you wish to retain to another file source. Once the device is returned, your files cannot be recovered.  Cellular One and its parent company Smith Bagley, Inc. is not responsible for any personal data you leave on your device. The requirements for a refund for a device are:

  • Original proof of purchase with receipts or invoice. 
  • Device and original box must be returned (device, battery, charger, manual and software, etc.) including all accessories that were in the manufacturer’s original packaging. Device IMEI and BOX IMEI must match.
  • Device must be in like-new condition with no scratches, dents, cracks, chips and no lock code.  Devices subject to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return.

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 To activate please call our Customer Care team at 1-800-730-2351 or visit your local Cellular One store.